Our corporative policy is aimed at the subtle approach to the clients. We create high-quality products, develop and update them on the regular basis. That is why it is very rare when our users ask for the refund.
However, we accept that there might be situations when our products would not work on your website or could not provide the stated functionality.
In this case, we can review your refund request for the purchase made on https://webcraftic.com, https://*.webcraftic.com, https://clearfy.pro.
We can satisfy your refund request in this cases:
- You can’t install the plugin. The plugin disrupts your website workflow. The plugin doesn’t work.
- The plugin doesn’t fulfill stated functionality on more than 20%.
- Our technical support wasn’t able to solve your problem within 7 days.
- The plugin violates the rights of third parties, and that is why you can’t use the plugin.
- It’s been less than 14 days since the purchase was made,
- You’ve tried to contact our support team and find the solution.
- Problems with our products weren’t caused by third-party software, themes or plugins.
Refunds can take up to 5-10 business days to complete,
In most cases, we try to accommodate our clients’ requests. However, some users abuse our trust in order to trick us and get a free access to our products.
To request a refund, please, contact our support team.